CHARRWILLSON’S PRIVACY PROMISE

CHARRWILLSON is very committed to protecting the privacy of our customers and site visitors.

Your Choice – CHARRWILLSON would like you to let us know if you want to hear from us and you can opt out at any time.

You’re Protected – we’ll keep your data safe, won’t sell it to any third parties and won’t keep anything longer than necessary.

OUR PRIVACY POLICY

This privacy policy sets out how CHARRWILLSON uses and protects any information that you give when you use our website. At CHARRWILLSON, we are very committed to making sure that your privacy is protected. We may change this policy from time to time by updating this page. We’ll notify you of any significant changes. When CHARRWILLSON collects and processes your personal data we are doing so on our own behalf, and not on behalf of any third parties.

YOUR CONSENT

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third-party sites from which you may have linked or been directed to the CW website.

WHAT INFORMATION WE COLLECT

We may collect the following information:

-          Your name

-          Your Address

-          contact information including email address and telephone number

-          Your Payment Information

-          demographic information such as postcode, preferences and interests

-          Your Contact and Purchase History

-          other information relevant to customer surveys and/or offers

COMMUNICATION AND MARKETING

If you have said that we can or you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone.

All CW customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by emailing info@charrwillson.com and entering OPT OUT in the Subject line. Or you can click unsubscribe at the bottom of any email you have received from us. We’ll update your information as soon as possible, but it may take a few days for all our systems to update.

Sometimes, we may use purchase history to increase our knowledge on what our customers like, so that we can make sure we’re talking to you about things you’re interested in.

COOKIES

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

SITE STATISTICS

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. We use and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

SHARING PERSONAL DATA

We do not sell any personal information to any third parties. However we do share your data with the following types of companies so that we can provide our services to you: Professional service providers –website hosts

 

KEEPING YOUR INFORMATION

We’ll hold on to your information for as long as is necessary for the purpose for which it was collected or as is required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. At the end of that retention period your data will either be deleted completely or anonymised – for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and planning.

 

YOUR RIGHTS

Your rights relating to your personal information:

The right to know whether we are processing your personal data, and to access the personal information we hold about you, free of charge –see here

The right to be informed – you have the right to be told about the collection and use of the personal data you provide. This privacy policy sets out the purpose for which we process your personal data and how long we will keep your data.

The right to correct personal data when incorrect, out of date or incomplete. This can be done by contacting our Customer Service team via email info@charrwillson.com

The right that we delete your data, stop collecting or processing it, in some circumstances. This can be done by contacting our Customer Service team. At this point, we will look at your request and inform you of our decision within 28 days.

The right to stop direct marketing messages (through specific or all channels). If you do not wish to continue to receive marketing from us you should opt-out by emailing info@charrwillson.com and entering OPT OUT in the Subject line. Or you can click unsubscribe at the bottom of any email you have received from us. We’ll update your information as soon as possible, but it may take a few days for all our systems to update.

The right to withdraw consent for any consent-based processing. This can be done by contacting our Customer Service team

The right to complain to your data protection regulator – in the UK, the Information Commissioner’s Office

HOW TO CONTACT US

We hope this Privacy Policy has been helpful in explaining how we use your personal data and your rights. If you have any questions that haven’t been covered please contact our Customer Service team via email info@charrwillson.com. We will aim to respond within 5 working days.

Last Updated – 28th Jan 2019